Marriott MMP/MMF : Usage Guidelines & Important Restrictions

⚠️ Critical Notice: Read Before Booking

The MMP/MMF (Marriott Friends & Family) rate represents a significant discount in exchange for specific usage restrictions and limited recourse rights. You should carefully read all terms below:

📋 Mandatory Usage Requirements

1. Personal Use Only

  • ✅ MUST be used by the person named on the authorization form
  • ❌ PROHIBITED: Booking for others, or allowing others to use your authorization
  • ❌ VIOLATION: Opening the room without personally staying = immediate termination of benefits

2. Cancellation & No-Show Policy

  • ✅ Cancel within the free cancellation window: Allowed
  • ❌ STRICTLY PROHIBITED: No-shows (booking without canceling)
  • ⚠️ Late cancellations require guaranteed payment (valid credit card, no chargebacks)

3. Zero Complaints Policy

  • ❌ ABSOLUTELY NO COMPLAINTS to the hotel about any issues
  • ❌ NO PUBLIC REVIEWS: Prohibited from posting negative reviews on social media or review platforms

4. Elite Benefits Disclaimer

  • 🏨 Final interpretation of benefit eligibility belongs to the hotel
  • ❌ NO COMPLAINTS about member benefits being denied by some hotel

5. Guest Conduct Standards

  • ✅ Be courteous and respectful to hotel staff and other guests
  • ✅ Care for hotel property and maintain quiet, non-disruptive behavior
  • ❌ PROHIBITED: Private parties without advance hotel approval, or have any conflicts with hotel

🚫 HIGH-RISK REGIONS

The following locations have higher risk of using MMP(e.g., elevated audit risk ,reservation rejection):

Complete Restrictions (DO NOT USE):

  • 🇹🇷 Turkey – Entire country
  • 🇯🇵 Japan – Entire country
  • 🇸🇬 Singapore – All properties
  • 🇰🇷 South Korea – All properties
  • 🇭🇰🇲🇴🇹🇼 Hong Kong, Macau, Taiwan – All territories
  • 🇲🇻 Maldives – All properties (employee verification conducted)
  • 🇪🇸 Barcelona, Spain – All properties including W Barcelona
  • 🇻🇳 Ho Chi Minh City, Vietnam – Sheraton Saigon

Specific Properties – MANDATORY Verification:

  • 🇬🇧 London: Bulgari Hotel, London Knightsbridge LC
  • 🇨🇭 Switzerland: W Verbier
  • 🇦🇪 Dubai/UAE: All properties (especially Edition Dubai, Royal Meridien Abu Dhabi, Ritz-Carlton Ras Al Khaimah Beach)
  • 🇹🇭 Bangkok: St. Regis Bangkok, W Bangkok
  • 🇦🇺 Sydney: Sydney Marriott (verification required)
  • 🇲🇻 Maldives: JW Marriott (mandatory verification)

General Warning:

  • ⚠️ Asian markets: Generally higher scrutiny across Asia-Pacific region
  • Using MMP in above regions/Properties = Higher risk of rejection

📖 How to Use Your MMP Authorization

1: Receive Your Authorization Form

  • Valid for 2 months from issue date
  • Personalized with your legal name
  • Delivered via email in PDF format

2: Book Your Stay

  1. Visit Marriott.com or use the Marriott Bonvoy app
  2. Enter your destination and dates
  3. Click “Special Rates” dropdown
  4. Select “Corporate/Promo/SET#”
  5. Enter code: MMP or MMF
  6. Complete your booking

3: Check-In Requirements

  • REQUIRED: Government-issued photo ID matching the name on your authorization form
  • REQUIRED: Present your authorization form (printed paper copy OR PDF on mobile device)
  • IMPORTANT: The name on your ID MUST match the authorization form exactly

💳 Refund & Modification Policy

Authorization Form Sales

  • ❌ NO REFUNDS once the form is issued
  • ❌ NO MODIFICATIONS to the name on the form
  • ⚠️ Authorization forms are personalized and registered – sales are final

Hotel Reservations

  • ✅ Follow standard Marriott cancellation policies for your specific booking
  • ✅ Free cancellations allowed within the property’s cancellation window
  • ❌ NO-SHOWS PROHIBITED – Always cancel if you cannot make your reservation

🎯 Key Success Tips

  1. Verify Property Policies: Some properties may have additional restrictions on MMP usage
  2. Avoid High-Risk Regions: Stick to North America and Europe for highest success rates
  3. Stay Compliant: Follow all rules strictly to maintain your MMP privileges
  4. Plan Ahead: Book well in advance and avoid last-minute changes

❓ Frequently Asked Questions

Q: Can I book multiple rooms with one authorization?

A: Maximum of 1 rooms per night with standard MMP rates.

Q: Will I earn Marriott Bonvoy points?

A: Yes, MMP stays are eligible for base points earning and elite night credits.

Q: What if the hotel asks about my relationship to the employee?

A: Present your authorization form – it serves as official documentation of your eligibility.

Q: Can I use MMP for business travel?

A: MMP is designated for personal leisure travel only.

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