Privacy Policy

Last updated: January 03, 2025

🔒 Our Privacy Commitment

At Elite Status Run, we understand that trusting us with your hotel loyalty information requires confidence in how we handle your data. We are committed to protecting your privacy and securing your information with the highest standards.

✅ Key Privacy Promises:

  • We NEVER sell or share your personal data with third parties
  • Your payment information is processed through Stripe’s secure, PCI-compliant system
  • We use bank-level encryption for all data transmission
  • You can request data deletion at any time

What Information We Collect

For Elite Status Services

We only collect what’s absolutely necessary to deliver your service:

Information TypeWhy We Need ItHow It’s Protected
Name & EmailTo create your authorizationEncrypted storage
Membership IDTo process status challengesNever shared publicly
Personal ID/Hotel Program DetailsTo complete your serviceAccessed only by authorized staff

🛡️ Security Note

Your hotel loyalty credentials are transmitted using 256-bit SSL encryption and stored in encrypted databases. We maintain SOC 2 Type II compliance standards.


How We Protect Your Payment Information

💳 Stripe Security Features:

  • PCI DSS Level 1 Certified (highest level of certification)
  • We never see or store your full credit card number
  • All transactions are protected by Stripe’s fraud detection
  • 3D Secure authentication available

🔄 Our Refund Protection:

  • 100% Money-Back Guarantee if we cannot deliver the promised service
  • Refunds processed within 3-5 business days
  • Dispute resolution support available
  • Transaction history available in your account

Your Privacy Rights

As a customer, you have complete control over your data:

📋 You Can:

  1. Access Your Data – Request a copy of all information we have
  2. Correct Information – Update any inaccurate details
  3. Delete Your Data – Request complete removal from our systems
  4. Opt Out – Unsubscribe from any communications
  5. Export Your Data – Receive your information in a portable format

Response Time: We respond to all privacy requests within 48 hours


How We Use Your Information

✅ We DO:

  • Process your elite status services
  • Send order confirmations and updates
  • Provide customer support
  • Improve our services based on usage patterns

❌ We DON’T:

  • Sell your data to marketing companies
  • Share your hotel account details
  • Send spam or unrelated offers
  • Store data longer than necessary

Data Security Measures

🔐 Technical Safeguards:

  • 256-bit SSL Encryption for all data transmission
  • Two-Factor Authentication available for accounts
  • Regular Security Audits by third-party experts
  • Encrypted Backups with restricted access
  • IP Monitoring to detect suspicious activity

👥 Operational Security:

  • Limited staff access on need-to-know basis
  • Background checks for all employees
  • Confidentiality agreements required
  • Regular security training

Third-Party Services

We work with trusted partners to deliver our services:

PartnerPurposeTheir Privacy Policy
StripePayment ProcessingStripe Privacy
Google AnalyticsWebsite AnalyticsGoogle Privacy
OmnisendEmail DeliverySendGrid Privacy

Note: We’ve vetted all partners for security compliance and data protection standards.


California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to equal service and price

We do not sell personal information to any third parties.


Data Breach Protocol

In the unlikely event of a data breach:

  1. Immediate Notification – Within 72 hours
  2. Full Transparency – Detailed information about affected data
  3. Remediation Support – Free credit monitoring if applicable
  4. Security Enhancement – Immediate measures to prevent recurrence

Contact Our Privacy Team

📧 Privacy Questions?

Email: [email protected]
Response Time: Within 24 hours


Compliance & Certifications

We maintain compliance with:

  • ✅ GDPR (General Data Protection Regulation)
  • ✅ CCPA (California Consumer Privacy Act)
  • ✅ PCI DSS (Payment Card Industry Data Security Standard)
  • ✅ SOC 2 Type II

Privacy Policy Updates

We’ll notify you of any material changes to this policy via:

  • Email notification to your registered address
  • Prominent notice on our website
  • 30-day advance notice for significant changes

Questions or Concerns?

We’re here to help address any privacy concerns:

  • Email: [email protected]
  • Response Guarantee: Within 24 hours
  • Live Chat: Available Monday-Friday, 9 AM – 6 PM EST

Last reviewed by legal team: January 2025

Elite Status Run – Your Privacy is Our Priority 🔒

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