Overview
Refund & Return Policy
Overview
Our refund policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund.
Service-Based Transactions
As our business exclusively provides services rather than physical products, please note the following specific policies:
Services We Provide:
- Mattress run assistance
- Registration services for promotions and challenges
- Sale of discount codes and similar offerings
Refund Eligibility for Services:
- Full or Partial Refunds may be issued in cases where:
- We fail to deliver the service completely
- We only partially complete the service as agreed
- The service does not meet the specifications outlined at purchase
- No Refunds will be issued if:
- The service has been fully delivered as specified
- The client has already benefited from the service (points awarded, status gained, etc.)
- The request falls outside our 30-day policy timeframe
Service Completion Verification
- Upon service completion, confirmation will be provided to clients
- Any discrepancies must be reported within 7 days of service delivery
- We reserve the right to verify all claims before processing any refund
Refund Process
To request a refund, please provide:
- Proof of purchase/transaction
- Order number or service details
- Detailed explanation of the issue encountered
All refund requests will be reviewed on a case-by-case basis. We will work with you to reach a fair resolution when services cannot be delivered as promised.
Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Changes in promotion terms by third-party companies after service purchase
- Client-provided incorrect information leading to service issues
- Requests made after the service has been successfully delivered
- Force majeure events outside our reasonable control
Contact Us
If you have any questions about our refund policy or believe you qualify for a refund, please contact our customer service team. [email protected]