Last Updated: January 03, 2025
🛡️ Our Commitment to You
At Elite Status Run, we stand behind our services with a 100% Satisfaction Guarantee. Your trust is our top priority, and we’re committed to delivering the elite status services you expect.
✅ Simple Promise:
If we can’t deliver what we promised, you get your money back. Period.
🎯 Our Refund Guarantee
✨ You’re Eligible for a Full Refund When:
| Situation | Our Action | Timeline |
|---|---|---|
| Service Not Delivered | 100% refund | Within 7 business days |
| Partial Service Only | Proportional refund | Within 7 business days |
| Technical Issues on Our End | Full refund | Within 24 hours |
| Wrong Service Delivered | Full refund or free correction | Your choice |
💚 Success Guarantee Period: 30 Days
We’re so confident in our service that you have 30 days from order completion to report any issues.
📋 How Our Services Work
What We Deliver:
- ✈️ Elite Status Challenges – Registration and completion assistance
- 🏨 Mattress Runs – Virtual stays for status qualification
- 🎫 Friends & Family Rates – Authorized discount access
- 🏆 Status Upgrades – Fast-track to higher tiers
Our Success Metrics:
- ✅ 12,000+ satisfied customers
- ✅ 99.2% successful delivery rate
🚀 Easy Refund Process
Step 1: Contact Us
Email: [email protected]
- Response time: Within 24 hours
- Include your order number
- Tell us what went wrong, and with proof
Step 2: Quick Review
- We’ll investigate immediately
- Most cases resolved in 24 hours
Step 3: Fast Resolution
- Once we confirmed it is out mistake, we will initial a refund
- Money back to your account in 1-2 days
- Email confirmation sent
📱 Track Your Refund
You’ll receive:
- Immediate acknowledgment email
- Regular updates until resolved
✅ Situations We Always Cover
1. Service Failures
- Unable to complete your status challenge
- Mattress run not credited properly
- Authorization not accepted by hotel
2. Our Mistakes
- Wrong program enrollment
- Incorrect information provided
- Technical errors on our platform
3. Timing Issues
- Service not completed within promised timeframe
- Missed promotional deadlines due to our delay
🤝 Working Together for Success
Before Requesting a Refund:
Sometimes issues can be quickly resolved. We’ll always try to:
- Fix the problem first – Often faster than a refund
- Provide alternatives – Different approach to achieve your goal
- Offer compensation – Service credits for minor delays
Your Responsibilities:
To ensure smooth service delivery:
- ✓ Provide accurate account information
- ✓ Respond to our verification emails
- ✓ Report issues within 30 days
❓ Frequently Asked Questions
Q: How quickly will I get my refund?
A: Most refunds are processed within 24 hours and appear in your account within 1-2 business days.
Q: What if the hotel program changes their rules?
A: If changes happen during our service period, we’ll either complete with an alternative method or offer a full refund.
Q: Can I get a partial refund?
A: Absolutely! If we delivered part of the service, you only pay for what you received.
Q: What proof do I need?
A: Just your order number and a brief explanation of the issues you encountered, sometimes we need screenshots or photo as proof.
We keep all transaction records.
🌟 Beyond Refunds – Our Service Excellence
Why Refunds are Rare:
- Pre-Service Verification – We confirm feasibility before starting
- Real-Time Updates – You’re informed at every step
- Expert Team – Specialists in each hotel program
- Quality Checks – Double verification before marking complete
Customer Protection Features:
- 🔒 Stripe Payment Protection
- 📧 Email confirmations for all actions
- 📊 Detailed service reports
- 💬 24/7 support access
Contact US
Multiple Ways to Reach Us:
📧 General Refunds:
- Email: [email protected]
- Response: Within 12 hours
💬 Live Chat:
- Available: Mon-Fri 9 AM – 6 PM EST
- Average wait: Under 5 minutes
🏆 Our Track Record
Customer Satisfaction Stats:
- 99.2% – Successful service delivery
- 0.8% – Refund rate
- 4.4/5 – Trustpilot rating
- 24 hrs – Average resolution time
💝 Our Philosophy
We believe in:
- Transparency – Clear policies, no hidden terms
- Fairness – Every case reviewed individually
- Speed – Quick resolutions, not long waits
- Trust – Building long-term relationships
📜 Legal Framework
This policy operates under:
- U.S. Consumer Protection Laws
- FTC Guidelines for Online Services
- State-specific consumer rights
- Stripe’s Buyer Protection Program
🔄 Policy Updates
We review this policy quarterly to ensure it meets customer needs. Any changes will be:
- Posted 30 days in advance
- Emailed to active customers
- Never retroactively applied
Questions? We’re here to help!
Remember: A happy customer is our success metric. If you’re not satisfied, we’re not satisfied.
Elite Status Run – Your Satisfaction Guaranteed 💯
This policy is designed to be fair, transparent, and customer-friendly. For privacy policy, visit Privacy Policy.